Refund Policies

Terms And Conditions

* When a lab test, drug test, alcohol test, physical or any service is scheduled/purchased and the test registration/donor pass is issued, it is non-refundable. Tests or services may be rescheduled or a credit will be provided for future testing or services, however, testing and lab protocols have been established when the donor pass has been issued and no refunds are available.

  • Test registration/donor passes are issued ( sent by Email ) Monday Friday 7:30 am to 8:00 pm and Saturday 9:00 am to 5:00 pm. Online registrations scheduled after 8:00 pm or on Sundays will be sent the following morning at 7:30 am.
  • In the event that a drug test, alcohol test, physical, or any service scheduled is not available at the donor's preferred testing location an alternate testing center will be selected within the same zip code or closest to the donor's preferred testing location. Certain tests or panels may not be available at all locations.
  • In most cases test results are available within three business days, however laboratory confirmation testing may take longer. Hair follicle tests are available in most cases within 5 to 7 days, hair confirmation testing may take longer. Hair tests require a minimum of 2 inches of hair.
  • 5 Panel DOT (Department Of Transportation) test requires a Federal chain of custody form which LABUSA can provide.
  • Rapid Result tests are not available at all testing locations due to individual state laws.
  • If a Rapid Results test is ordered and not available the test will be changed to a standard laboratory test.
  • Any rapid result test which is non-negative will be sent to the lab for confirmation and MRO review.
  • Corporate invoicing accounts are available upon approval, Contact LABUSA for more information
  •  Out-of-network testing may require an additional $10.00 fee.
  • Discounts are available for multiple (Bulk) test purchases.
DOT Qualified Collector Error Correction Training & Mocks

Fix Collection Errors the DOT-Correct Way Training + Required Correction Mocks Included. This DOT Error Correction Training and Proficiency Mocks Combo teaches collectors and program staff how to properly identify, document, and correct drug and alcohol testing errors under 49 CFR Part 40. Includes live, trainer-monitored mock correction scenarios to verify proficiency and prevent cancelled tests and compliance violations.

4.6

$249.99

Designated Employer Representative Training (FAA)

FAA DER Training (Designated Employer Representative) Our FAA Designated Employer Representative (DER) Training course is designed specifically for aviation employers responsible for maintaining compliance with FAA drug and alcohol testing regulations under 14 CFR Part 120 and 49 CFR Part 40. DERs play a critical role in ensuring the safety and integrity of aviation operations by overseeing drug and alcohol testing programs for safety-sensitive employees, including pilots, mechanics, flight attendants, dispatchers, air traffic control personnel, and other covered employees. This course provides practical instruction on FAA testing requirements, post-accident procedures, reasonable cause determinations, return-to-duty processes, and communication with Medical Review Officers (MROs), laboratories, collection sites, and Substance Abuse Professionals (SAPs). Participants will learn how to manage testing events, maintain required records, protect employee confidentiality, and prepare for FAA inspections and audits. Whether you operate an airline, repair station, charter service, air carrier, or aviation support organization, this training provides the knowledge and confidence needed to effectively administer an FAA-compliant testing program while supporting aviation safety and regulatory compliance.

4.8

$349.99

Reseller Partnerships

Entering into a reseller partnership agreement includes a reseller participant certificate and an Accredited Training Academy agreement.

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